Plenary session


Brian Mayne

Spreker, auteur en oprichter
van Goal Mapping

Expert Session Customer Experience


Arnaud de Lauzières

Directeur evolutie van de concepten,
Carrefour België

Plenary session


Pascal De Greef

Managing Director
Business Clients Mail,
bpost

Expert Session Innovation


Caroline Thomaes

Commercial director &
Country LeaderBenelux,
Procter & Gamble




Expert Session xCommerce


Matthias de Clercq​

Manager Belgium,
Coolblue

Expert Session xCommerce


Joost Wels

CEO,
Fonq

Expert Session Innovation


Gabrielle O’Hare

Retail Content Strategy Specialist

Plenary session


Megan Clarken

President Product Leadership,
Nielsen

Plenary session


Nina Lund

MD Consumer Goods,
Microsoft

Expert Session xCommerce


Mathieu De Lophem

General Manager,
Deliveroo

Expert Session Customer Experience


Cyril Guilloret

Marketing and Digital Director,
Beobank

Expert Session Customer Experience


Rebecka Eriksson

Experience Designer and CEO,
Briza maxima AB




Expert Session Customer Experience


Gwenaël Hanquet

Managing partner,
Minale Design Strategy

Plenary session


Damien Nicolas

CDO (Chief Digital Officer),
MEC

Expert Session xCommerce


Thierry Moubax

VP Marketing, Product & Pricing Europe,
bpost

Expert Session Customer Experience


Florence Halloy

Strategic Commercial Director,
Pop Solutions




Expert Session Innovation


Pierre Bertrand

Managing Director,
Welcome Media (a bpost company)

Expert Session Innovation


Yves Honore

Chief Sales and Marketing Officer,
Think&Go NFC

Expert Session Customer Experience


Lieselotte Van Tieghem

Program Manager
The Reference

Plenary session


Silvie Vanhout

Managing partner,
The Retail Academy